Area of focus

Training and Coaching

Your people make you stand out in this competitive industry. By investing in effective and bespoke training, you are not only enhancing knowledge and development but also promoting staff engagement to drive the success of your business.

Representative experience

Provided training for the complaints function of a consumer credit firm to ensure the correct identification and handling of complaints and fair customer outcomes.

Designed online compliance training modules and testing for a new retail bank, including Treating Customers Fairly, Financial Crime, and Customer Vulnerability.

Supported senior managers with SM&CR interview preparation and provided one-to-one coaching to assist in the performance of their role.

Performed an analysis of knowledge gaps and training needs for senior managers in preparation for SM&CR.

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